
The Modern Banking Paradox
Branches in ASEAN are transforming - not disappearing. Customers still expect a physical touchpoint for key moments, but they also demand speed, autonomy, and 24/7 access. Banks now rely on a new generation of self-service banking terminals and branch automation solutions to reduce teller workload, enhance compliance, and give customers more choice in how they transact.
Once standalone units, today’s kiosks and branch terminals are part of a connected ecosystem that bridges mobile and branch. Customers can start on their phones, complete biometric e-KYC at a kiosk, and walk away with a live account, issued cards, or approved loan - without touching a counter.





